Proactive On-site Support | Correct Group

Providing IT Support Services for over 16 YEARS

what our customers say

Proactive On-site Support

Correct Group believes in a flexible approach – We encourage you to use your on-site time with us however you need it. We’re happy to get involved in mini projects, such as software configuration or setting up new workstations. The benefit to you is financial as well as practical – you’ll be cutting costs because there’s no need to secure a new budget and you can call us back in to get these additional tasks completed.

In effect, this protects our clients from unexpected project fees because your small projects can be rolled into our pre-agreed visits. Whilst our remote IT support is second to none, there are still times when on-site support is essential. If you have Wi-Fi issues, for example, or need a new server installed, physical attendance by an IT technician is necessary.

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Benefits

We often find that some clients don’t want to take the trouble of reporting small issues, or perhaps just have a quick ‘how do I?’ question for the office’s IT, expert. Having a scheduled visit in place, be it daily, weekly or monthly, allows that extra level of interaction which is helpful for resolving any of the niggling IT problems that anyone has. Whilst we’re there we can:

  1. Provide scheduled on-site support to perform the tasks that can’t be done remotely
  2. Perform ad-hoc tasks for proactive maintenance or small projects such as setting up workstations for new staff.

This service avoids having to secure a new budget every time something needs to be done.

System Checklist

As part of your on-site visits, we will go through a thorough system checklist, encompassing all of your essential systems, from hardware to software. This will give you peace of mind that nothing in your network is likely to fail through a lack of care or attention, and maximises the chances of the technology helping to run your business smoothly. Our on-site computer engineers will provide a personable, friendly face who is always willing to go the extra mile to help your staff. We also give you the freedom to move your scheduled visits any time you need to.

All of our IT support technicians are:

  • Accredited – fully qualified expertise
  • Equipped – a full checklist so you know what we have looked at in your network every time
  • Flexible – the tasks they’ll work on during each visit

As great as our remote technology is, we know that employees sometimes need to talk through an issue with a person face to face or just want some immediate reassurance. Our on-site support engineers will bring in a personal touch that will give everyone in your business the confidence that there is always someone able to help with their IT issues, no matter what they are.

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