Frequently asked questions about us and how we work
Many of the questions we have encountered by our clients are listed below. If the information you need isn't here or would like to clarify something, just get in touch and we'll answer your queries quickly and directly.
We’re not based in London, will you still work with us?
Yes, absolutely, we have many clients based outside of London and further afield. We have a European office and whilst most support can be done remotely; we frequently cover national and international locations.
How much will it cost me?
The cost of your IT support depends on the type of contract you choose and the amount of equipment you need support for.
What I’m after isn’t listed under your services. What now?
Give us a call on 020 7372 4106 and tell us what you’re looking for. We tailor our services to meet your IT requirements.
How long is the process of responding and solving an issue?
Depending on your needs we can offer tailored SLAs. Whilst response times are guaranteed, no IT company should provide guaranteed FIX times for software as so many variables can cause delays. If they do, they’re either just going to swap out hardware losing your data or they’re not being honest.
Why would I choose IT Support and outsourcing rather than keep it in-house?
Sometimes even the best IT departments require additional support in certain areas, outsourced IT services provide a valuable resource for those times when your IT team just needs a little extra help. With our wealth of knowledge and access to the latest technology, we’re more able to solve complex IT issue that you may be facing and give you the assurance and extra backup when you need it the most.
How do I log a ticket?
How are we better from other IT companies?
Our secret is straight forward – we love what we do. We enjoy working in-between businesses and the latest technology to maximise your business’s technology to its full potential and most importantly, we understand your IT needs before recommending.
Do you provide 24-hour support?
Yes, we offer this as an additional service. Please contact us to learn more.
Do you support Mac and PC systems?
Correct Group has extensive experience in both Mac and PCs. We’ve found that more and more businesses are choosing various operating systems from Microsoft Windows, Mac, Google to Linux, which can cause problems for some IT companies, but not us.
Do you work on-site if required?
If the issue requires physical presence, we will send one of our well qualified and personable field engineers.
Do you work alongside our IT staff?
Certainly, we can work together with your IT department to give that extra support required.
Can we provide regular scheduled visits to your office?
Yes, we establish regular meetings with you to keep fully up to date of any changes in your business and ensure that all your IT requirements are being met.
Can I buy equipment through you?
Of course you can! But we don’t mind if you get your equipment from elsewhere either, we will still support it. We just ask that you seek our advice before buying it as silk purses and sows’ ears are incompatible!
How do you provide support?
Depending on the issue, we provide remote and on-site support to our clients.
What if my organisation grows? Is my contract flexible?
Yes, we will adjust your contract based on how big your organisation grows and over what timeframe.
What if I’m not happy with your services?
Client satisfaction is paramount to us – if you’re not happy, we’re not happy. In the rare scenario that a client is not satisfied with our service, you have access to the directors who will move heaven and earth to make you happy again.
About Correct Group
How big is Correct Group?
We are a 45-man business who make up the core team with a personal touch.
Where are you located?
Our office is located in Kentish Town, 12 Regis Road, London, NW3 5EW
Are your employees appropriately qualified?
We provide a team approach with advanced IT knowledge, fully trained and qualified engineers, and IT consulting experts from a diverse background with personal monthly reviews.
What locations do you provide support to?
We provide worldwide remote support and on-site support within Greater London.
What company size do you support?
We offer IT Support to small and medium-sized enterprises (SMEs) and have clients from all business sectors.
What are your service hours?
Our core hours for the helpdesk are Mon-Fri 7 am-7 pm however we offer 24/7 service if required.
Question not listed?
If you do not see the answer to your question or would like to clarify something, please call us on 020 7372 4106 to speak to one of our IT advisers or alternatively complete the form below and we'll get back to you as soon as possible.