Our support services are designed to give you reassuring support and improve your team's productivity around the clock.
We invest in the best in class IT support technology. Our focused help-desk supporting Microsoft and Apple operating systems is the ultimate way to have direct access to technical experts when you need immediate support.
We are experts in providing Apple support and advice for devices including iMacs, iPads, Macbook Pros, Macbook Airs. The specialist Apple Consultants include professionally certified Apple engineers with years of practical experience.
We provide remote assistance by fully trained engineers that handle your request in a timely and professional manner. Our IT help-desk operates from 07:00 - 19:00 Monday to Friday.
Correct Group follows ITIL best practices. Once an enquiry is raised, we will provide you with a ticket reference number and you will be passed to one of our friendly engineers.
Our agent, which is installed on all the supported devices, allows us to monitor for faults 24/7 and enable us to detect issues seamlessly, sometimes even before the client realises.
Response SLA starts from 15 minutes up to 1 hour depending on the urgency of the issue – a field engineer will be sent to you if required.