Providing IT Support Services for over 16 years
what our customers say
“Luiz very quickly found the important report that I had been working on, which I had accidentally deleted…whoooh!”
“I got help and the resolution to the problem within minutes. The engineer was very helpful and nice. I am very thankful.”
– Jan, International Education Advisers
“Really, really great quality support. A support you feel wants to help you. Thank you again.”
“Clare said that Ibrahim was extremely helpful and persevered until the problem was resolved. Very very pleased.”
“Costas could not have been more helpful and patient and literally has spent hours helping to resolve the problem. We are all most grateful.”
“Joseph is brilliant! He resolved this issue that Sage’s helpdesk couldn’t do. It was a bit long but not long for me compared to the three days I spent with a Sage engineer. Thank you very much Joseph, you made my day today.”
Cloud Hosted Telephony
Our Hosted VoIP solution offers a feature set that you would expect from an enterprise-level system and a web page where you can make changes yourself simply and quickly.
There is a range of benefits available with a VoIP telephony system:
If you’re managing a team, you are able to see how many calls they make and receive.
If you would like to do so, you can listen to calls in real time or recall a recording for playback.
If you have several offices, you can all remain on one system and choose to have inbound phone numbers in other cities or even other countries.
A hosted VoIP system doesn’t just save you money – it provides your business with advantages that used to cost thousands of pounds and take months to install.
Voice Over Internet (VOIP) is a mature technology that really works when your IT company knows how to prioritise and protect your voice traffic from other internet traffic. Keeping one company in charge of everything saves countless headaches and arguments and ensures that you are getting the most out of the VOIP opportunity.
The Advantages are Real
The advantages of Voice Over Internet (VOIP) over traditional telephony like ISDN lines are now proven and very real. We have lost count of the number of times a client has told us that they’re moving offices and cannot get the phones in on time, shown us a phone bill that makes VOIP look heroic, or struggled because they don’t have enough phone lines and their customers are getting engaged tones!
Our Platform solves all of the problems encountered with traditional telephony, plus adds so much more. It has a long list of features that you can choose to use or not, and in just one day, it can be ordered, set up and configured. Why wouldn’t you pick up the phone and ask for it today? (Unless your phones aren’t working of course!)
While hosted telephony can be just as simple as making a call from an old-fashioned phone, it also has many advanced features that could really help your business.
- Call recording
- Choosing an incoming telephone number from many different geographic locations including international
- Choosing your caller ID
- Diverting calls
- Putting calls on hold
- Uploading and changing your own hold music
- Transferring calls
- Setting up a conference call “room”
- Low-cost calls
- 3-way calling
- Voicemail (delivered to email!)
- Fax (delivered to email)
- Inbound voice menus (IVR- a Virtual Switchboard)
- Inbound call routing
- Direct dial-in numbers
- Group voicemail
- Call queuing
- Online operator panel to view calls in real time
- Online address book
- Call reporting and history available immediately
- Call pickup
- … and many more