Providing IT Support services for over 16 years
what our customers say
“Luiz very quickly found the important report that I had been working on, which I had accidentally deleted…whoooh!”
“I got help and the resolution to the problem within minutes. The engineer was very helpful and nice. I am very thankful.”
– Jan, International Education Advisers
“Really, really great quality support. A support you feel wants to help you. Thank you again.”
“Clare said that Ibrahim was extremely helpful and persevered until the problem was resolved. Very very pleased.”
“Costas could not have been more helpful and patient and literally has spent hours helping to resolve the problem. We are all most grateful.”
“Joseph is brilliant! He resolved this issue that Sage’s helpdesk couldn’t do. It was a bit long but not long for me compared to the three days I spent with a Sage engineer. Thank you very much Joseph, you made my day today.”
Correct Group provides remote assistance by fully trained engineers. We have a dedicated help-desk that can handle a high volume of IT queries across our client base in a responsive, timely and professional manner. Our IT help-desk hours are Monday to Sunday 7am-7pm. We also offer 24/7 emergency support where required.
IT problems can arise at any time and having access to a reliable IT Support help-desk is crucial for any business. Our IT help-desk at Correct Group is ready to take any queries from your users either by phone or email. We follow ITIL practices so once an enquiry is raised, we will provide you with a ticket reference number. A skilled engineer will then be assigned on the ticket and will contact you to resolve the issue.
Our Agent, which is installed on all the supported devices, allows us to monitor for faults 24/7 and enable us to detect issues seamlessly, sometimes even before the client realises. A remote-control function is included enabling us to connect to the device and see what the user is experiencing to resolve issues quickly and effectively.
Response SLA starts from 15 minutes up to 1 hour depending on the urgency of the issue. If you require someone onsite, our skilled and personable engineers will be there to help tackle any issue you’re facing and resolve.
We provide a team approach with advanced IT knowledge, highly experienced and IT consulting experts from a diverse background. We can help with specific projects or be your entire IT department. The choice is yours.