Outsourced IT Help-Desk | Managed IT Support | Correct Group

Providing IT Support services for over 16 years

what our customers say

IT Help desk

Coming to almost 20 years of experience in the IT support industry, Correct Group is a managed service provider in London, with a range of bespoke IT services including on-site and off-site to all company sizes looking to improve their business productivity with us.

We provide remote assistance by fully trained engineers. We have a dedicated outsourced IT help-desk that can handle a high volume of IT queries across our client base in a responsive, timely and professional manner. Our outsourced IT help-desk hours are Monday to Sunday 7am-7pm. We also offer 24/7 emergency managed service desk IT support where required.

low response times from Correct Group

IT problems can arise at any time and having access to a reliably managed service help-desk is crucial for any business. Our outsourced IT service-desk at Correct Group is ready to take any queries from your users either by phone or email. We follow ITIL practices so once an enquiry is raised, we will provide you with a ticket reference number. A skilled engineer will then be assigned on the ticket and will contact you to resolve the issue.

low response times from Correct Group

Our Agent, which is installed on all the supported devices, allows us to monitor for faults 24/7 and enable us to detect issues seamlessly, sometimes even before the client realises. A remote-control function is included enabling us to connect to the device and see what the user is experiencing to resolve issues quickly and effectively.

low response times from Correct Group

Response SLA starts from 15 minutes up to 1 hour depending on the urgency of the issue. If you require someone onsite, our skilled and personable engineers will be there to help tackle any issue you’re facing and resolve.

low response times from Correct Group

We provide a team approach with advanced IT knowledge, highly experienced and IT consulting experts from a diverse background. We can help with specific projects or be your entire IT department. The choice is yours.

 

As a professional and experienced managed service provider in London, we are confident that we can meet your IT requirements and reduce potential downtime to your business. We know time is money, hence why we plan ahead of time to maximise your business productivity around the clock.

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Or call +44 (0)20 7372 4106 to speak with one of our specialists

Call us on 020 7372 4106 or leave a message to discuss your managed IT Support needs and leave the rest to us!

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