Bank of Hours Support
If you choose to sign up with Correct Group’s IT support services, you’ll have the option of selecting a ‘Bank of Hours’ agreement with us. A Bank of Hours deal offers a cost-effective IT support package with low-priced rates and guaranteed response times – in effect, we’re providing a transparent billing system in which we commit to response times and fee discounts!It’s completely up to you how you allocate your support hours. You can budget them for on-site visits or for proactive maintenance. You may want to devote a certain portion to help-desk calls for the times you need immediate remote assistance. Whatever your IT support requirements, your bank of hours can be allotted however you wish. Your hours are there to support you whenever you need it – it’s your decision how you use them.The beauty of a Bank of Hours package is that you’ll receive all of the flexibility and cost advantages that it provides, whilst still benefiting from our guaranteed SLAs – so you can rest assured that you have a professional IT support team underpinning your network and making sure that you never suffer downtime for long.
A bank of hours support package allows you greater flexibility with how you use your IT support hours. You can choose whether they’ll be dedicated to fixing IT problems, or for ongoing projects – it’s entirely up to you. And if you decide to engage us for a long-term project, but an IT issue crops up needing immediate resolution, we’ll be right there for you and working on it straight away.
- Work carried out by Correct Group fully trained engineers
- Completely flexible
- Reduced paperwork
- ITIL-based – ISO27001/ISO9001 contact centre
Know your budget
A bank of hours system is a popular option for schools and other educational organisations, or any other business that has tight budget constraints. Because we make a bank of hours agreement in advance, you can keep control of your IT support costs, with no chance of them running away from you. And as your hours are booked in ahead of time, we are able to offer them to you at highly competitive rates. If you find that you need to increase your number of pre-purchased hours, let us know before the end of the month and we can top you up, no problem.
We understand that when it comes to IT support, one size does not fit all. We are always happy to tailor a package that meets the specific needs of your business – we don’t want you short-changed on your service requirements, nor paying for services that you don’t need. Rest assured that you will receive the same high level of service no matter what IT package you decide to go with.
Partner with Correct Group and you’ll benefit from an IT support team who always responds quickly and delivers peace of mind in the knowledge that the technology supporting your business will always run smoothly. So don’t hesitate to get in touch now!