In-House Supplementary Support
Providing additional support to your in-house IT department
Specialist IT Skills
We are a Microsoft partner, which gives us priority access to Microsoft software and in-depth product information. It also means that we are at the forefront of any technology advances or enhancements.
This, combined with our extensive experience of wide-ranging technologies, means that we are well placed to assist your in-house IT team with one-off projects. As an example, migrating an email system may be unusual for an in-house technical team – for our specialised project engineers, it will be routine.
IT Staff Holiday And Sickness Cover
For many businesses with a small internal IT support team, having someone away for any length of time can create a real headache. To help clients lower the risk of IT problems during these periods, Correct Group can provide pre-arranged, emergency remote and on-site support and cover.
We can provide:
- Bespoke services for each customer
- Remote and on-site support
- Experienced, certified technicians
- The ability to integrate with your team
- A reliable and dedicated resource
Access To Specialist system Monitoring And Ticketing Tools
Correct Group license the best of breed in remote monitoring, self-healing and ticketing software. We can provide access to that same toolset to your in-house IT support team, enabling them to seamlessly integrate with ours.
So whether our first or second line helpdesk is needed to escalate issues to your third, or your first line needs to escalate the issue to our third, we can handle it.