Frequently Asked Questions

Connectivity

The following is provided for informational purposes only.

  1. From a Home screen, touch and swipe up or down to display all apps.
    These instructions apply to Standard mode only.
  2. From a Home screen, navigate: Settings Settings icon > Cloud and Accounts Accounts icon > Accounts.
  3. Scroll down and tap Add account Add entry icon.
  4. Tap Microsoft Exchange ActiveSync Microsoft Exchange ActiveSync icon.
  5. Enter your corporate email address and password then tap NEXT (located in the lower-right).
  6. Click Ok on the Privacy Policy 
  7. Activate device administration
    • Click to apply corporate security policy.
  8. Activate device administration
  9. Click apply

1.


Go to your iPhone or iPad’s Settings > scroll down and tap Accounts & Passwords > Add Account.

Note: If you’re on iOS 10, go to Mail > Accounts >Add Account.

Device Settings > Accounts & Passwords

 

Tap "Add Account"

2.


Select Exchange.

Choose Exchange

3.


Enter your Office 365, Exchange, or Outlook.com email address eg joebloggs@paragonbc.co.uk  and a description of your account. Tap Next.

Exchange Sign In

Tap Sign In.

Tap Sign In if using O365 or tap Configure Manually if you have your organization's server settings.

4.


Enter the password associated with your email account. Tap Sign in or Next.

Enter your O365 work or school account password.

5.


The Mail app may request certain permissions. Tap Accept.

Tap Allow if prompted to give permission.

6.


Choose the services you want to sync with your iOS device and tap Save. You’re done!

Account sync settings

Ensure your device has access to the Internet.

Try accessing a website you don’t usually visit. If you open Chrome and see the Google page, it might just be cashed. Try going to www.correct-group.co.uk for example. If that works, then most likely you’re connected to the internet.

Log in on WebMail/Office365 portal. This will ensure you are using the correct username and password and will give you more information in case your password has expired, or your account has been locked out. If you are on Office365 you can try your login at https://outlook.office365.com. If you are unable to log in, try closing Outlook and re-opening it. If you’re still unable to use Outlook, contact your IT Support.

Make sure you are connected to the right WiFi if you are using one.

If you are using a cable connection make sure the cable is properly plugged in and secured on both sides. If that is the case and you still don’t have internet try and use another nearby cable that is connected to a device that works. If that works, try replacing the original cable.
If you are still having issues you will need to contact your IT Support.

We have seen a few Home connections with this issue. If you have recently installed a new internet connection, please contact your ISP and ask them to allow VPN to go through.

If you are connected on a Guest network of a company, they might have VPN connectivity blocked. You will need to contact them to ensure this is not the case.
If all is in place and you still can’t connect you will need to reach out to your IT Support.

If no one in the office can print, try restarting the printer. If it’s only you try restarting your PC and ensure you are connected on the same network or WiFi as the printer.

Check the printer’s screen and make sure its status is on “Ready” and no warnings appear on the screen. If this doesn’t solve your issue, please contact the Printer Supplier or your IT Support.

Make sure you have Internet connectivity on your phone. Open the mail app of your phone and enter you email address and your email password. Usually that should work but if it doesn’t your company might have specific settings and you should reach out to your IT support to get it running.

Performance

A common reason could be that the PC is outdated or running low on resources and can’t handle the load of the software you are running. The minimum hardware requirements we recommend is an i5 processor with 8GB RAM and an SSD drive.

Another reason could be that Windows will run updates in the background but for these to apply usually a PC reboot is required. Try a reboot and see if that improves the performance. If these still don’t improve the performance, you will need to get in touch with your IT Support as there is a potential risk of malware/virus using the PC resources.

Access

Make sure you are typing the correct password and not overlooking anything, perhaps checking your caps lock key or the language used.

Your account might have been locked due to too many unsuccessful logins attempts, or it could be that your password may have expired. You will need to contact your IT support for further assistance.

IT Support

Response SLA starts from 15 minutes up to 1 hour depending on the urgency of the issue.

We will respond within 15 minutes.

You can call us on 02073724106 or email.

We try to put you through to the appropriate engineer whenever possible.

Yes, we do this as an additional service. Contact us to learn more.

Definitely! But we don’t mind if you get your equipment from elsewhere either, we will still support it.

Contact Us