Providing IT Support services for over 16 years
“Luiz very quickly found the important report that I had been working on, which I had accidentally deleted…whoooh!”
– Malcolm, Environmental Consultant
“I got help and the resolution to the problem within minutes. The engineer was very helpful and nice. I am very thankful.”
– Jan, International Education Advisers
“Really, really great quality support. A support you feel wants to help you. Thank you again.”
– Filippo, Financial Consultants
“Clare said that Ibrahim was extremely helpful and persevered until the problem was resolved. Very very pleased.”
– Kirsty, Business Management Consultant
“Costas could not have been more helpful and patient and literally has spent hours helping to resolve the problem. We are all most grateful.”
– Claudia, Television Production
“Joseph is brilliant! He resolved this issue that Sage’s helpdesk couldn’t do. It was a bit long but not long for me compared to the three days I spent with a Sage engineer. Thank you very much Joseph, you made my day today.”
– Margot, International Charity
Our Company Values
Our core values are important to us as an IT company and believe they are the essence of our identity.
We aim to deliver high quality solutions to all our clients regardless of what the issue is. We are in the top 500 Managed Service Providers* (MSP) worldwide being the 192nd in 2018.
*Presenting the 2018 MSP 501 Worldwide Rankings
Our team is your “outsourced IT department”. We want to boost your business and implement IT systems and a support structure that will help your company grow effectively.
We are highly experienced in what we do for over 16 years with world leading partners like Microsoft, WatchGuard and Datto proves our dedication towards our clients.
We are ISO 9001 (200778) and 27001 (205793) certified, which means that our quality systems and information security standards are fit purpose and adhere to the same standards as used by many regulated firms.
We use the best software and services in the IT industry and being *Microsoft Gold Partners, we have early access to new technologies and fast-track support escalation.
*Microsoft Gold Partnership
We have an enthused and determined team who will help to resolve any IT issues your business is facing.
Microsoft – Of all the Microsoft partners in the UK only one in 40 achieves Gold status and roughly only 40 achieve managed partner status, working closely with Microsoft on the latest technology and with elevated access to Microsofts support teams. Correct Group are one of a handful servicing mainly London SMBs with this prestigious status.
ITIL is a service desk methodology that drives response times, proactivity and the quality of help desk support. Correct Groups processes are based on ITIL whilst staff hold ITIL certification. Our Head of Support & Service Delivery is ITIL and SDI certified.
Autotask is Correct Groups helpdesk modelled on the ITIL (Information Technology Infrastructure Library) framework, an industry standard for high quality IT support and delivery. Its capabilities enable us to maintain and monitor our own processes against the best quality standards in IT service delivery. It provides a complete environment to manage assets, tickets, projects and resources from a single interface. It is completely integrated into our monitoring package, SolarWinds MSP, and its workflow feature allows us to programmatically control the flow of tickets in accordance with the rules and conditions that we have established to best service our Clients.
Veeam® Software develops innovative solutions for VMware backup, Hyper-V backup, and virtualization management. Veeam Backup & Replication™ is the leading Virtual Machine Backup solution. Veeam ONE™ is a single solution for real-time monitoring, resource optimization and management reporting for VMware and Hyper-V. The Veeam Management Pack™ (MP) and Smart Plug-in™ (SPI) extend enterprise monitoring to VMware through Microsoft System Center and HP Operations Manager.
Correct Group are experts in providing Apple support and advice for devices including iMacs, iPads, Macbook Pros, Macbook Airs. The Apple Consultants network consists exclusively of only professionally certified Apple engineers.
Watchguards offer a huge range of security features at extraordinary vale for money. As a Watchguard partner, our clients not only benefit from reduced prices, but also enhanced technical support. Simple firewalls such as those provided out of the box by ISPs can’t afford businesses the type of security needed to counter the growing cyber threat. Watchguard firewalls offer a feature set designed to meet industry compliance and offer greater peace of mind.
Datto offer exciting business continuity products whereby servers are continuously mirrored throughout the day so that should the worst happen, they can be spun up again either on a device sat within your office or in the Datto data centre. Your business can continue to operate whilst the server is repaired. Correct Group partner with Datto to scope and implement the correct Datto solution. Once in we continuously monitor the health of the system to make sure its their when you need it.
SolarWinds MSP is the leading Managed Service Provider (MSP) platform which includes integrated remote monitoring and management, software patching, hybrid backup, mail security, managed security, and mobile device management. This allows us to be proactive in our service and ensure that issues are dealt with quickly before they become problematic.
In April 2015, Correct Group achieved the internationally recognised ISO27001 accreditation, delivered by The British Assessment Bureau, demonstrating our commitment to customer service and security in delivery. The stringent requirements of ISO27001 ensure that we follow security best practice, offering clients peace of mind that commercially sensitive information will be respected and handled with care. This also feeds our commitment to best practice in accordance to GDPR.
In November 2015, we attained ISO9001 accreditation demonstrating a quality management system (QMS) for organisations who want to prove their ability to consistently provide products and services that meet the needs of their customers and other relevant stakeholders.
Cyber essentials offers organisations the chance to verify their security practices with an independent body. Achieving Cyber Essentials accreditation is just one more way that Correct Group have demonstrated their commitment to the security of our clients data and processes. We’ve also gone further and helped many of our clients achieve the same certification. This has given them a competitive edge in tender processes and is increasingly important in industries such as finance and government and with the advent GDPR.